" First, thank you for your detailed reply and coupon code. Appreciate that.
Second, I want to assure you of two things:
a) I have really liked the service of Russian Flora and the customer responsiveness is excellent. The reason I am saying this is I have experienced it two times - Last year and this year! The reason I say that it is excellent is because your team is very prompt in replying to customers queries... and this makes me feel confident and comfortable that there is really a genuine person on the other side that I am interacting with - This, in my opinion, is the single most important factor for the success of any online business.
b) Since I am satisfied with your company's service, I will definitely provide a positive feedback at BBB. I know how much this means to you, so I will take care of it, the way you have taken care of me. Thank you. "
Ran F. - July 11, 2010
New York City, USA
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