Our goal is to
make every customer
a satisfied customer.
If you are not satisfied with any flower arrangement
or a gift purchased through our web site, please don't hesitate
to contact us and
we will do our best to satisfy your needs. Please familiarize
yourself with our Substitution and Cancelation
policies.
Due to various seasonal conditions, availability
of some flowers may be limited. Also, specific flower varieties
or colors may not be available for delivery on a specified day.
Therefore, it is possible that the exact bouquet pictured or
requested may not be available for delivery.
In this event, the flowers2moscow florist will deliver a second
choice of similar flowers and container of equal or greater
value and beauty. Every effort will be made to maintain size,
shape, and overall color schemes of an arrangement, but there
may be some variance due to designer interpretation.
Additional items (toys, chocolates, champagne) may vary according
to region and supply. Our main commitment is to ensure the quality
and integrity of the item delivered matches the value of the
item ordered.
Cancelation Policy
If for any reason you wish to change or cancel
your order, please notify us as soon as possible. We are happy
to accommodate requests for changes or cancellations as long
as we receive them before the order has been sent out on delivery
or prepared for delivery. Forty-eight hour advance notice is
necessary to assure a cancellation or any changes to your order.
An order cannot be cancelled or changed after it has been sent
out on delivery or prepared for delivery.
In case an order has been cancelled 48 hour before the date
of delivery we give you a store credit for the amount you paid.
If an order has been cancelled later than 48 hours before the
delivery but not later than 24 hours before the date of delivery
we keep 20% of the order total and give you a store credit of
80%. Store credits can be redeemed for any purchase in flowers2moscow.com
online store and have no expiration date.
No refund will be given if an order has been cancelled later
than 24 hour before the date of delivery.
Note: If the delivery couldn't be done because of incorrectly
specified recipient's address (and the correct phone number
of the recipient wasn't given), flowers2moscow.com will keep
30% of the order total or $30, whichever is greater. You will
receive a store credit for the remaining amount. It's highly
recommended to specify the phone number of the recipient to
avoid the scam incidents and the corresponding expenses.
If you suspect scam incident, we recommend you to visit site
of the ANTI-SCAM dating.
