Delivery Policy

We here at GoodChoiceFlowers.com understand that when you place an order, you expect your gifts to be delivered in a timely fashion.  Our delivery policies, along with an explanation of how we process your orders, are all listed below.

Delivery Area and Shipping Costs
Delivery Status Notification
Flower Delivery Times
Holiday Delivery Information
100% Satisfaction Guarantee & Quality Complaints
Cancellation Policy

Delivery Area and Shipping Costs
We deliver to all major cities and towns of the serviced countries.  If you do not see the country you are looking for in the list of serviced locations we can still deliver there from our regional center. Please feel free to contact us if you are unsure whether we service specific location.


Delivery Status Notification
It is easy to inquire as to the status of any existing order by contacting GoodChoiceFlowers.com. Please have your order number on hand for quick service.  If we have any difficulties with your order, we will contact you by telephone and/or e-mail. 
Please allow us a minimum of 2 business days to process your order for gift delivery to a choosen destination.
In many countries however, we do offer next-day delivery.  Please see list of serviced countries for a specific information regarding time it takes to deliver.
We cannot guarantee deliveries on Sundays or on legal holidays, so please make sure that your order information is accurate and complete in order to avoid any delays in delivery.

Flower Delivery Times
Our deliveries are typically made throughout the day, into the evening hours.  We can deliver as early as 9:00 am or as late as 11:00 pm.  However, we are currently unable to guarantee gift delivery requests  for a specific time or for a certain time period.  We can certainly take requests for a morning or an evening delivery, but at this time we can't guarantee a delivery time.  Stick with us!  We'll keep you posted! Here's how we schedule deliveries:  we will call your intended recipient first in order to arrange a delivery time.  If the recipient is not at home at the time of delivery, we will either:
  • Leave the flowers/gifts with a neighbor and attach a note to your recipient's door stating the name of the person who accepted the arrangement on their behalf, or
  • Leave a note on your recipient's door asking them to call our florist's shop to arrange the most convenient time for re-delivery.
If your intended recipient is going to be at work on the day of your scheduled delivery, may we suggest sending the arrangement to the workplace?  Just a word of advice: an incomplete or incorrect address or phone number may delay delivery.

Holiday Delivery Information
Due to our increased volume of floral and gift orders being delivered during peak holiday periods, most gift delivery agents require flexible delivery dates during these times. For this reason we cannot offer same-day or next-day delivery during the following major floral holiday periods:  Valentine's Day, Christmas, Mother's Day, New Year's Eve, or Easter. 
100% Satisfaction Guarantee & Quality Complaints

All items are inspected by our Quality Control Team prior to shipping from our warehouses; however, flowers and gift baskets may occasionally arrive at their destination damaged or fail to arrive due to circumstances outside of our control. Reports regarding gifts that are delivered damaged or have defective contents have to be submitted to Customer Service within 7 days of delivery. A picture of the delivered goods, clearly showing the damage, must be included as it will help to determine further rectification steps.

Quality complaints on flowers, cakes, fruits and other perishable items are accepted only within 48 hrs after the delivery has taken place. A picture of the delivered goods, clearly showing the damage, must be included, as it will help to determine further rectification steps.

Please note our Quality Department may need to contact the recipient in order to obtain information about the gift delivered or the circumstances of the delivery as it will help us to make a decision on further steps of complaint resolution.

Investigation may take up to 1-2 business days, however, during the major holidays such as Christmas, New Year, Chinese New Year, St Valentine’s Day, Women's day, it may take longer due to business closures (up to 5-7 days).

Cancellation Policy

Whereas we do not cancel orders without a good reason, if a cancellation is approved by Management, our company may have to charge a cancellation fee to cover administrative costs. We do not accept cancellations under any circumstances once the gift has been shipped. Orders which are not cancelled within 1 hour of placing are subject to a non-refundable handling fee equivalent to up to 30% of the order total (subject to change).

If you wish to cancel your order, please send us an e-mail, contact us via live chat or give us a call within 1 hour of placing or 5 business days prior to the delivery date to avoid any cancellation fees.

PLEASE NOTE: We will only be able to cancel orders placed for delivery between December 1 and December 31 within 1 hour of receiving the order due to the fact that these orders are processed for shipment in a timely manner and we'll be unable to issue a refund for them.

Cancellation notice for the gold rose and jewelry orders to cities other than Moscow:
If the customer requests cancellation of a gold rose or of a jewelry delivery before delivery day but after the item(s) has been shipped out from Moscow, two-way mailing fees from Moscow to the city of delivery and back to Moscow will be retained as we will be required to mail the rose/jewelry back to our main office. The same rules also apply if the recipient cannot be located due to his/her absence or wrong address. Gold rose/jewelry mailing fees are non-refundable and will be retained on top of the standard cancellation fee.